We offer shipping from the United States Postal Service. Please select your preferred shipping method at checkout.
Please note that we'll ship teas separately to preserve quality.
It is critical that your email is correct on your account information or you provide us with a valid phone number, so that if there is ever a question about your order, we can contact you! Our primary mode of contact will be via email.
Insurance and tracking are not included in Media Mail® shipping costs, and we are not responsible for packages that are lost in the mail. Please contact us if you would like to arrange to pay for insurance or tracking.
It is our intention to ship all packages within 24 hours from the order, except the pre-ordered items.
Your payment and personal information is always safe with us. Your connection during the checkout is a Secure Sockets Layer (SSL). It encrypted with 128-bit encryption, using TLS 1.2, AES_128_GCM, and also uses ECDHE_RSA as the key exchange mechanism.
The SSL software that our merchant, PayPal® uses is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.
We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited.
We will not sell your information to anyone.
If, for any reason, you're not satisfied with your order, please return the item(s) in new and unused condition within 30 days of purchase. Tea bags should be unopened. Buyer responsible for shipping. Please contact us at firstname.lastname@example.org for return instructions. We'll issue a refund within two days after we receive the item(s).
Sales tax will be added to the state of California addresses.